Coordinated Entry Coordinator

Homeless Youth Alliance (HYA) exists to meet youth experiencing homelessness where they are, and to help them build healthier lives. We believe that reducing harm is possible through the provision of accessible, non-judgmental services and support. We carry out our mission through one-on-one case management, street outreach, drop by services, syringe access and disposal, groups, medical and mental health care, our temporary Safe Sleeping Site, and our transitional housing program. 

In 2019, San Francisco’s Homeless Response System launched Coordinated Entry (CE) as a system to access, prioritize, and match people experiencing homelessness to problem solving, shelter, and housing opportunities. Alongside other non-profits, HYA is an Access Point for Youth Coordinated Entry. Youth Coordinated Entry focuses on Transitional Aged Youth (18 to 24) who are experiencing homelessness in the City and County of San Francisco. Unique among the other Youth Access Points however, we work with young people up to the age of 30 which enables us to assess and navigate folks over 24.

Position Summary:

The Coordinated Entry Coordinator’s role is to act as the agency lead in communication with the Department of Homelessness and Supportive Housing and other service providers we work with on this contract (specifically Huckleberry Youth Services and LYRIC). In addition, the Coordinated Entry Coordinator will engage with HYA participants when appropriate to do Housing Assessments, conduct Problem Solving, perform housing navigation duties, and other duties as relates to the ONE System (the database used by Coordinated Entry in San Francisco). The Coordinated Entry Coordinator will report to the Executive Director, the Program Manager of Housing, and the Program Manager of Outreach, and work with them collaboratively but also independently as well. The job requires you to interact heavily with the Homelessness and Supportive Housing Department, attending weekly meetings to work towards our shared goals while advocating for the needs of the youth experiencing homelessenss and HYA. This position is 40% meetings and 60% facilitation and direct services of CE activities. 

Job Duties:

CE Specific Tasks

– Represent HYA at all regular meetings related to Coordinated Entry 

– Keep agency staff updated and informed on pertinent Coordinated Entry materials, protocols and information

– Enroll participants in the ONE System

– Conduct housing assessments, problem solving, and navigation services

– Complete and keep updated paperwork and digital records

– Report activities to HYA Management and pertinent team members

– Prepare and submit regular reports on assessments, problem solving, and Coordinated Entry activities

– Advocate for the needs of youth experiencing homelessness in the context of Coordinated Entry

– Support other HYA staff in regards to Coordinated Entry.

– Contact and build relationships with participants during Coordinated Entry related services. 

Overall Tasks

– Treat all participants, co-workers and colleagues with kindness, respect and dignity.

– Assist in staffing various HYA services and events

– Provide services and support free of judgement.

– Attend staff meetings and groups, trainings and conferences as assigned.

– Maintain good self-care.

– Role models healthy and professional behavior.

– Maintain confidentiality, appropriate boundaries and a sense of humor.

– Uphold HYA’s ethos, polices and procedures.

Qualifications:

– Personal experience with homelessness and response systems or extensive knowledge of issues facing youth experiencing homelessness.

– A minimum of one year of professional experience in working in services that engage our target population. Must have the ability to engage with youth experiencing homelessness, people who use drugs and alcohol, with histories of traumas and mental health challenges in informational, non-judgmental discussions.

-Must be proficient with computers and programs such as Google Docs/Sheets, Excel, and other data keeping software, as well as email and calenders. Familiarity with the ONE system and Coordinated Entry a plus. Must be able to keep consistent written records and basic math skills

– Must have experience and comfort with advocating within multi-agency systems of care and public officials

– Must be streetwise and be able to think critically and solve practical problems under stress.

– Must be comfortable and confident approaching and engaging with a diverse population of young people.

– Must have excellent, clear and professional communication and listening skills.

– Must maintain strong confidentiality and appropriate boundaries.

– Must be sensitive to multicultural issues of race, ethnicity, gender and sexuality.

– Must have strong self awareness, be open to learning new approaches and concepts, and be open to giving and receiving feedback.

– Must be able to work in a stressful, fast-paced environment and both autonomously and as part of a team.

– Familiarity with San Francisco and local services for youth experiencing homelessness a plus.

– Proficiency with languages other than American English is a plus

– If in recovery, two continuous years are suggested.

– If from the target population or a former HYA participant, two continuous years not engaged with our services is essential and required, no exceptions.

When applying please make sure to answer the questions below. Applications received without answers to these questions will not be considered:

1.What specifically interested you in working at HYA? Do you have a personal tie to our mission or our work?

2.What is your experience working with or interacting with youth experiencing homelessness? What did you enjoy about it? What was challenging?

3.This job would entail listening to and holding participants often traumatizing personal experiences. What is your experience in holding non-judgemental space for other folks? What kind of self care do you engage in to take care of yourself?

4.This job would include advocating for the needs of our participants with other providers and representatives from the City of San Francisco. What is your experience and comfort in advocacy? 

5.What is your understanding of services for people experiencing homelessness in San Francisco?

6.What experience and knowledge, if any, do you have around subsidized housing and the processes of people entering and/or exiting subsidized housing?

7.What is your experience working in a collaborative environment? What are the benefits and challenges of working with other people?

8.What do you see as your biggest strengths? Your weaknesses?

9.What specific skills and knowledge could you bring to this position?

10.How long could you see yourself working at HYA? 

To learn more about Homeless Youth Alliance, check out our website homelessyouthalliance.org

Compensation is $26 per hour, plus benefits. 

Homeless Youth Alliance is a 501c3 non-profit and an equal opportunity employer

To Apply:

Please send completed applications (cover letter, resume and responses to the questions above) to hiring@homelessyouthalliance.org with “CEC Position” in the subject line.