We currently are hiring for two positions!

  • Associate Director of Operations and Finance (ADOF)
  • Program Manager of Outreach

About Homeless Youth Alliance

Our Mission

Our mission at Homeless Youth Alliance (HYA) is to meet youth experiencing homelessness where they are at, to see all of them as individuals with unique experiences and life stories, and to help them to build healthier lives for themselves. We believe reducing harm is possible through the provision of accessible, non-judgmental relationships, services, information, and opportunities. We strive to empower youth experiencing homelessness to protect themselves, educate each other, reduce harm within the community, and, when they are ready, transition off the street.

Organization Background and Description

While many of our programs have existed in one form or another for decades, in 2006 these various programs coalesced under the umbrella of a single, stand-alone organization, Homeless Youth Alliance (HYA), making it the city’s only grassroots, harm reduction coalition designed for youth by youth experiencing homelessness. Our services consist of peer-based outreach, case management, medical care, mental health services, syringe access, workshops, HIV/HCV testing, a buprenorphine clinic, a transitional housing program and a temporary Safe Sleeping Village known as CAMP (Community Action Made 4 People). On average, HYA serves up to 120 youth per day, and additional people of all ages, through our various programs. Annually, we conduct more than 1,000 case management sessions, have 1,200 therapeutic contacts with 510 youth, broker 1,400 medical appointments, and connect approximately 370 young people to housing, drug detoxification, and residential treatment programs.

Current Organizational Structure

In 2019, HYA became our own 501(c)(3) after 12 years of operating with a fiscal sponsor. We have grown our programming significantly in the past two years to include a transitional housing program for transition age youth, and most recently began operating San Francisco’s 2nd Safe Sleeping Village in a direct response to the COVID-19 pandemic. The size of HYA’s staff fluctuates based on programming, ranging from as few as 15 to as many at 40. While our services and front-line staff have grown significantly in recent years, the administrative team has not. One of our current hiring goals is to expand our administrative team by adding an Associate Director of Operations and Finance. Our vision is that the individual in this role would provide additional administrative support for HYA’s growing array of programs as well as to lessen HYA’s reliance on our Executive Director for day-to-day administrative functions.

Associate Director of Operations and Finance

Position Type: Full-time (40 hours per week); Exempt; at least 40% onsite with the rest either remote or onsite for the duration of the COVID-19 pandemic
Reports to: Executive Director
Location: Haight Ashbury district of San Francisco
HYA Staff Size: Range from 15-40, depending on programming

Position Summary

The Associate Director of Operations and Finance (ADOF) is responsible for overseeing HYA’s financial and administrative functions, monitoring for sound financial and regulatory compliance, managing contracts, and developing and strengthening systems. This position is responsible for enhancing the internal workings of the organization and infrastructure necessary for HYA’s success and growth. The ADOF develops and maintains efficient and effective administrative systems, provides financial leadership, manages and coordinates day-to-day finance responsibilities, and ensures that appropriate policies, procedures and internal controls are maintained to safeguard the organization and facilitate effective nonprofit management. An ideal candidate should be able to think broadly and strategically about the organization’s work, as well as be detail-oriented and organized about the structures necessary to turn their vision into reality.


Financial Management

  1. Develop, in partnership with the ED and Board Of Directors, our annual budget, currently $2.6M
  2. Develop budgets and systems for monitoring the progress and performance metrics for various public funding streams
  3. Conduct budget modifications and revisions for contracts
  4. Manage agency cash flow
  5. Provide oversight and leadership in the following areas for which we utilize financial consultants:

 ●Prepare financial reports for BOD, ED and staff directors/managers

●  Lead the audit process and prepare needed materials

●  Develop and revise agency fiscal policies and procedures

●  Maintain vendor files, contract files, payroll files, and other finance-related documentation

●  Provide oversight of A/P (preparation, posting, check preparation, filing) and A/R (preparation of monthly government contract invoices), supported by bookkeeper

●  Manage month-end and year-end closing, including account reconciliation (credit, bank, petty cash), allocation of shared expenses, maintenance/posting of Temporary Restricted Net Assets, and posting of journal entries to the General Ledger, supported by bookkeeper

Public Contract Management and Compliance

  1. Preparation and submission of government contract budgets, monthly invoices, and budget modifications, in compliance with applicable rules/regulations
  2. Co-management (with ED) of relationships with funders, including attendance of bidder’s conferences, grantee convenings, and site visits, ensuring strong working relationships and contract compliance with funders
  3. Management of annual filings, including joint fiscal monitoring report, annual economic statement, business registration, welfare exemption, secretary of state information filing for nonprofit entities
  4. Development of budget and budget narrative for funding applications

Leadership and organizational development

  1. Help to develop and oversee high-level organizational systems in the area of finance, personnel and operations, and provides support to program and fundraising staff on systems development
  2. Maintain and oversee organizational calendar for key organizational functions, ensuring that the organization is meeting deadlines and staying on top of its responsibilities
  3. Supervises relevant staff of operations
  4. In partnership with the ED and Program Managers, works to create a culture of follow through and accountability for all members of the organization, including staff, board, and volunteers
  5. Serve as a source of support for and as a liaison to the Board.
  6. Participate in strategy and funding conversations with ED, Management Team, and Board
  7. Help cover ED responsibilities in ED absence
  8. Helps strengthen a culture of professional development, continuous feedback, and mutual support among staff and in collaboration with other directors


  1. Oversight of payroll processing and reconciliation, including management of related accounts such as retirement accounts, payroll advances, garnishments, and benefit contributions, as applicable
  2. Primary contact person for all communication with outside payroll company
  3. Preparation and dissemination of 1099s and other annual reports
  4. Ensure compliance with all applicable county, state, and federal tax reporting requirements
  5. Management of health benefits, including employee enrollment and termination, annual benefit renewal and open enrollment process, and applicable payroll deductions
  6. Management of Human Resources in conjunction with service provided through Gusto’s conciergeservice

Other organizational responsibilities

  1. Attends staff meetings as well as other organizational retreats and gatherings
  2. Participates in interviews of job candidates with other members of the team as needed
  3. Engages with HYA youth, staff, and board in organization-wide fundraising activities
  4. Other duties as assigned.


  1. A minimum of 3 years of nonprofit management experience, including at least 2 years supervising a direct report
  2. Experience in nonprofit budget development, financial management, bookkeeping, grants, and contract management. Knowledge of Generally Accepted Accounting Principles (GAAP) a plus.
  3. Proficiency with accounting software (QuickBooks Online), MS Office (Word, Excel, PowerPoint), and Google Apps.
  4. Competent working in a multiracial, multicultural, multi-gendered, and intergenerational environment.
  5. Highly consistent and self-motivated; able to take initiative, manage, and complete multiple tasks within deadlines.
  6. Excellent written, verbal, communication and math skills.
  7. Highly organized, detail-oriented, and action-oriented with strong problem-solving skills.
  8. Ability to seek out, encourage, and exchange feedback with supervisor.
  9. Ability to address challenges directly by de-escalating conflict and fostering mutual understanding.
  10. Commitment to ongoing self-assessment, self-improvement and professional development
  11. Desirable, but not requite: degree in accounting, finance, business administration, or nonprofit Management; Certified Public Accountant (CPA), Certified Management Accountant (CMA), Certified Government Management Accountant (CGMA), Society for Human Resource Management (SHRM), or other relevant licenses/certifications.



Other benefits include:
– Full coverage of medical, dental, vision insurance – Holiday, vacation, sick, and personal leave
– Flexible schedule to support work/life balance.

To Apply

Applications are being accepted now and the position will remain open until filled. We will post a notice on HYA’s website (www.homelessyouthalliance.org) when applications are no longer being accepted for consideration.

To apply, please send an email to hiring@homelessyouthalliance.org with “ADOF” in the subject line, and include as attachments (in pdf format only):

1. Cover letter with full contact information 2. Résumé

Due to the volume of applications we expect to receive, we ask that you please do not contact us regarding your application unless we have invited you to move forward with the process. At that time, we will be happy to answer any questions you may have. Thank you in advance for your interest in the position!

Equal Opportunity Employer

HYA is an equal opportunity employer. Applications are strongly encouraged from women, people of color, young people, lesbian, gay, bisexual, queer, transgender and genderqueer people, people living with HIV/AIDS, people with disabilities, and bilingual and bicultural people. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We have a long practice of aiming to hire and retain staff who have lived experience that reflects the population we are honored to work alongside.

Program Manager of Outreach for Homeless Youth Alliance

Homeless Youth Alliance (HYA) is a street-based program that provides a range of in depth social, emotional, and practical support for youth experiencing homelessness. We operate within a community culture that recognizes the autonomy, dignity and inherent worth of youth regardless of their housing status. Our services are provided in a harm reduction context, without judgment, blame or the stigma that has followed youth experiencing homelessness for most of their lives. We believe, given the right tools and support, youth can achieve healthy and fulfilling lives, regardless of their past and present experiences. We strive to employ individuals who come from or have personal experience with the community that we serve. Our work is predominantly located in the Haight Ashbury district of San Francisco.

HYA does not operate as a traditional non-profit. Our working conditions and program design are creative and demand an individual and especially a supervisor to possess and demonstrate a positive mental outlook and commitment to help HYA succeed with excellence against all odds.

Position Summary

We are looking for a full-time (40 hours per week) Program Manager of Outreach. The Program Manager’s primary role will be to supervise and support frontline workers (Outreach Counselors), facilitating the flow of our various services while also supporting the Executive Director.

Position Type: Full-time (40 hours per week); Exempt; On-Site (This job cannot be performed remotely)

Compensation: $60-65k annually (depending on experience); Full benefits

Reports To: Executive Director

Location: Haight Ashbury district of San Francisco

Application Deadline: October 5, 2021 (See “To Apply” below for application instructions)

Job Responsibilities:

  •  Uphold HYA’s mission and core values
  •  Provide consistent training, support & supervision to frontline staff
  •  Staff outreach, drop-by, groups and syringe access shifts as needed
  •  Provide one-on-one managerial supervision with frontline staff
  •  Schedule staff hours and program services
  •  Collaborate with the ED to design and execute program initiatives and planning sessions
  •  Collaborate with Clinical Supervisor to support staff receiving clinical supervision
  •   Develop and maintain relationships with other service providers and coordinate events with them
  •  Represent HYA at various meetings with other providers, city departments, community members and/or community organizations, and any other representation as deemed necessary
  •  Act as agency lead for HYA’s Youth Coordinated Entry (YCE) services, including attending all relevant meetings, supporting staff to complete YCE functions and duties, tracking all relevant paperwork and ONEsystem activities, completing all related reporting, and providing frontline YCE services as needed.
  •  Interface with community members in regards to donations, volunteer opportunities, and other sundry matters related to HYA
  •  Collaborate with the Operations Manager and Logistical Coordinator to ensure that staff receive all necessary supplies to complete their duties
  •  Ensure bi-annual participant surveys are administered
  •  Assist with creating, updating and enforcing HYA’s Policies and Procedures
  •  Compile and administer staff evaluations
  •  Track, compile and report program data
  •  Approve payroll hours
  •  Support and assist all staff to maintain the quality, safety, and functionality of all HYA facilities and spaces
  •  And other duties as assigned or required.

Qualifications, Skills, and Needed Qualities:

  •  Understanding of and dedication to Harm Reduction as a model of health care
  •  Experience supervising and supporting a team
  •   At least one year of staff supervision and program management is a must
  •  A commitment to collective team-making decisions and process
  •  Excellent written and verbal skills
  •  Highly organized, meticulous attention to detail
  •  Able to manage and track multiple tasks and projects
  • Able to remain calm, mindful and have conversations with hostile individuals who challenge HYA’s work and the youth we are honored to work with
  •  Strong knowledge of Microsoft Word, Excel, and Google suite
  •  Solid interpersonal skills, clear communication and conflict resolution abilities
  •  Strong time-management
  •  Comfortable with taking direction, demonstrating initiative and working as a member of a team
  •  Ability to work in a chaotic, often intense environment
  •  Ability to maintain the highest level of confidentiality
  •  Direct service experience with people experiencing homelessness and people who use drugs/alcohol in a harm reduction context
  •  Must be good at troubleshooting, especially with technology
  •  Sense of humor vital
  •  Experience performing other listed job responsibilities is a plus
  •  Proficiency with Coordinated Entry and/or the ONE system a plus
  •  Proficiency with languages in addition to English a plus
  • People with personal experience of homelessness and BIPOC are highly encouraged to apply

To Apply

To apply for the position of Program Manager of Outreach, please submit an application package consisting of the items listed below by October 5, 2021. The application package should be submitted as an email attachment in PDF format sent to hiring@homelessyouthalliance.org. To ensure sure your application is properly routed, make sure to use the email subject “PM Resume.” DO NOT attempt to contact us by phone. We will contact you if we are interested in scheduling an interview.

For an application to be considered complete, it must include the following:

  • Cover Letter
  • Resume
  • Written responses to the following questions:
  1. What interests you in working with HYA, and what specifically interests you in this position?
  2. What qualities do you think are important to possess as a supervisor of direct service staff?
  3. How would you balance meeting the needs of the ED and the needs of the staff you supervise?
  4. What do you feel are the biggest challenges for young people experiencing homelessness in San Francisco?
  5. How do you keep your coworkers inspired and engaged?
  6. Can you give an example(s) of situations where you have dealt with conflict within groups you have supervised and how you handled it?
  7. How long of a commitment are you looking to make?

Homeless Youth Alliance will ONLY consider COMPLETE applications received via email by the application deadline of October 5, 2021. Incomplete applications and/or applications received after the deadline WILL NOT be considered. Applicants must be available to come to our office, which is located in the lower Haight district of San Francisco, for an in-person interview. HYA will be accepting applications until October 5th, 2021; however, the job could be filled sooner if we find the right candidate.

Equal Opportunity Employer

HYA is an equal opportunity employer. Applications are strongly encouraged from women, people of color, young people, lesbian, gay, bisexual, queer, transgender and genderqueer people, people living with HIV/AIDS, people with disabilities, and bilingual and bicultural people. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We have a long practice of aiming to hire and retain staff who have lived experience that reflects the population we are honored to work alongside.